General Information
At HUB, we've created a unique space that combines both multi-level businesses. Downstairs, you'll find our Pilates and Infrared Sauna facilities, and upstairs, we offer Skin & Massage services.
When you make your way upstairs, we kindly ask that you embrace the tranquility of this area. It's a place where people come to unwind and de-stress, so we request your understanding and cooperation in maintaining a peaceful atmosphere. Please note that, while enjoying our services at HUB, we do not accommodate children. Thank you for your consideration.
Arrival
We kindly request our clients to arrive at least 10 minutes before their scheduled appointment time. While we always strive to be accommodating, if you happen to be fifteen minutes or more late for your appointment, we may need to make adjustments or, in some cases, cancel your appointment. Please be aware that the in the event that your appointment needs to be cancelled, you will be charged 50% of the total treatment amount.
Refunds and Exchanges
We do not provide refund or exchange on retail products or gift vouchers for change of mind or sale items.
Under the Australian Consumer Law, HUB Wellness Group will provide a refund or replacement for a problem with a product covered by consumer guarantees.
Hub Skin Gift Vouchers
Hub Skin Vouchers are valid for 3 years from the date of purchase. These vouchers can be redeemed on any treatment or product at HUB Skin. Please advise voucher code at time of booking and bring voucher along to your treatment.
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Vouchers are to be treated like cash as we can't replace it if lost or stolen and are non-refundable. Please note in the event of a late cancellation or no show, your voucher may be charged.
Hub Pilates Gift Vouchers
Hub Pilates Vouchers are valid for 3 years from date of purchase. These vouchers can be used redeemed on any Pilates or Infrared Sauna session.
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Vouchers are non-refundable. Please note in the event of a late cancellation or no show, your voucher may be charged.
Use Of Products
Upon purchase of products, the buyer agrees to use the products only for their intended purpose and strictly in accordance with their instructions, precautions and guidelines. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed to hello@hubwellnessgroup.com
You should always check the ingredients for products to avoid potential allergic reactions.
Payments
We accept VISA, Mastercard, American Express and Afterpay instore and online. Please note that there is a maximum order value of $1000 with Afterpay.
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Our online payment option allows you to use your Credit Card or Debit Card. We use a trusted, safe and secure payment gateway. Your security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for a padlock icon in your browser address bar, this verifies the authenticity and integrity of our website security.
When you have finalised your card payment, we will immediately receive notification and will be able to process your order within our trading hours.
Delivery and Dispatch
We offer two different methods of shipping.
Standard Delivery: $10 or FREE on orders over $150 (Metro 3-4 business days) (Regional 5 – 7 business days)
Express Post: $12 or FREE on orders over $150 (Metro 1-2 business days) (Regional Please allow an additional 1-2 business days)
* All orders placed before 12pm AEST Monday – Friday will be dispatched on the same day.
* If you place an order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday – Friday).
* Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods or due to unforeseen circumstances that are out of the control of HUB Wellness Group Pty Ltd.Online orders are processed and shipped from Melbourne, Victoria so we follow any Victorian Public Holidays.
Disclaimer
HUB Wellness Group Pty Ltd is not a medical facility and cannot provide advice regarding the suitability or appropriateness of any treatments for any medical conditions or compatibility with a prescription or professionally administered medications.
Any information provided by HUB Wellness Group Pty Ltd employees should not be accepted as a substitute for professional medical advice. HUB Wellness Group Pty Ltd can refuse to provide a treatment if we deem that any medical condition may cause harm to yourself, staff or other clients.
You release HUB Wellness Group Pty Ltd, its employees, agents and third party providers from any responsibility and liability for any death, injury, loss, delay, inconvenience or damage caused by the treatment; even if you provide medical clearance allowing for the treatment, or if you misrepresent or fail to disclose your medical conditions to HUB Wellness Group Pty Ltd